Debt Recovery

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In most cases, a letter before action is sufficient, if not however we can move your debt Stage 2. We need little further information from you.

Over 30 days we will make repeat contacts to your debtor to make sure the outstanding amount is paid in full. In many cases your contact won’t be the person who pays the bills, we endeavour to find this person to ensure prompt payment.

Your client pays us, we then deduct our commission and forward the remaining balance on to you. If we are unsuccessful, you pay us nothing!

No Recovery No Fee

If your client hasn’t paid you after the Letter Before Action (LBA), don’t worry. We’ll talk to you about our No Recovery No Fee service. With this service we’ll actively pursue collecting the debt on your behalf, with a series of phone calls, letters and emails handled by a dedicated Debt Recovery Executive. The process works in a similar way to ‘No Win, No Fee’ accident claims, you’ll pay us nothing more after the LBA.

This service saves you key time, which you can spend generating new leads, safe in the knowledge we are collecting your outstanding debts for you. We’ll set out our fees at the start of the No Recovery No Fee process, which will be a commission on the total value of the debt. We only get paid if we are successful collecting your debt.

The fee is dependant upon the age of the debt. A ‘younger’ debt is easier to collect and for that reason, we charge accordingly. For debts less than 6 months old, our commission is 6%, between 6 and 12 months, 10%, 12 months and over 20%. Our minimum commission is £25.

With this service your customer makes the payment for the debt directly to us. Once we receive the money we transfer this directly to your bank account, less the agreed fee, so you have minimum paperwork and don’t have to worry about settling our invoice. Each time we receive a payment a small charge of £2 will be added to your account to cover the payment processing costs.

Example of Fees - A debt of £1000, 7 months old will cost £100 to collect. If it’s older, 15 months for example, this would be £200. So once we have collected the debt you will receive £798 (£200 commission + £2 payment handling). Of course, if we are unsuccessful, you will pay £0.

This process takes 30 days, at the end of the 30 days we will evaluate our progress, with you, and it may be beneficial to extend this time. Alternatively we will discuss other options available.